Branch Growth & Member Experience Leader

St. Mary's Bank; Epping (NH); On-site; USD 97,000 - 115,000; Full time

Job summary

St. Mary’s Bank in Epping, NH seeks a Business Development & Retail Sales Manager to lead branch performance through strategic leadership, relationship-based growth, and outstanding member experiences. You will guide deposits and loan production while fostering top-tier service across the branch team.

You will collaborate with internal partners, mentor staff, and ensure operational excellence, risk management, and regulatory compliance to support community-based growth.

Qualifications

• Minimum 7 years of managerial experience in the sales and service industry.
• Bachelor’s degree in business management or related work experience.
• Proven track record in loan origination, sales, member service, compliance, and branch operations.
• Demonstrated experience in business and community development and engagement.
• Working knowledge of cash management products and services for business members.
• Flexible schedule, including evenings and weekends.
• Strong initiative, professional presence, and excellent communication skills.

Responsibilities

• Develop and implement strategies that enhance member experience, satisfaction, and retention.
• Manage and lead the branch team, ensuring high performance and achievement of deposit portfolio and loan production goals.
• Lead employee development focused on relationship-based growth, sales performance, and referral excellence.
• Coach employees to uncover member needs and build full relationships across deposits, loans, cash management solutions, and partner referrals.
• Collaborate with Business Development Officers, Commercial teams, and other business partners to support business development initiatives and deepen member relationships.
• Manage relationships with top depositors and business member portfolios to drive growth and retention.
• Lead and participate in business and community development and engagement activities that support new membership, deposit, and loan growth.
• Analyze member feedback and performance data to identify trends and implement improvements.
• Ensure sound operation of the branch, including risk management, security, quality standards, expense control, and compliance.
• Represent St. Mary’s Bank at industry and community events to promote our brand and products.

Skills

Communication

Leadership

Team Performance

Member Focus

Problem Solving

Risk Management

Regulatory Knowledge

Compliance

Budget Management

Technical Proficiency

Education

Bachelor's degree in business management

Tools

Microsoft Office Suite

Banking application software

Job description

St. Mary’s Bank in Epping, NH seeks a Business Development & Retail Sales Manager to lead branch performance through strategic leadership, relationship-based growth, and outstanding member experiences. You will guide deposits and loan production while fostering top-tier service across the branch team.

You will collaborate with internal partners, mentor staff, and ensure operational excellence, risk management, and regulatory compliance to support community-based growth.