Assistant Director - Branch Operations & Member Experience

Municipal-Employees-Credit-Union-of-Baltimore,-Inc; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

Company Insurance

Tuition Assistance

Employee Assistance

Parking Discounts

Long-Term Care Insurance

Paid Time Off

Job summary

MECU, a not-for-profit financial institution, is seeking a Branch Supervisor to support the Branch Manager in daily operations and staff guidance. You will coach tellers and MSRs, ensure policy adherence, and uphold member trust while delivering quality service.

Responsibilities include coaching, risk and compliance with relevant regulations, and maintaining strong member relations. The role requires supervisory experience and strong communication in a branch setting.

Qualifications

• Requires a minimum of an Associate degree in Business or equivalent experience in financial services.
• At least 3–5 years of supervisory/coaching experience.
• 5+ years of member service experience.
• Experience in decision making and staff guidance.
• Teller and MSR knowledge with banking operations.

Responsibilities

• Assist the Branch Manager to ensure efficient branch operations.
• Coach staff to optimize performance of tellers and MSRs.
• Maintain staff compliance with MECU policies and procedures and regulations.
• Ensure accurate and timely execution of teller and platform duties.
• Foster member loyalty and resolve member concerns effectively.
• Support branch audits and risk controls.

Skills

People leadership

Customer service

Staff coaching

Decision making

Verbal communication

Teller/MSR knowledge

Education

Associate degree in Business

3+ years Assistant Manager Experience (financial institution)

Job description

MECU, a not-for-profit financial institution, is seeking a Branch Supervisor to support the Branch Manager in daily operations and staff guidance. You will coach tellers and MSRs, ensure policy adherence, and uphold member trust while delivering quality service.

Responsibilities include coaching, risk and compliance with relevant regulations, and maintaining strong member relations. The role requires supervisory experience and strong communication in a branch setting.