Member Experience Banker & Loan Specialist II

St. Mary's Bank; Epping (NH); On-site; USD 32,000 - 33,000; Full time

Job summary

St. Mary's Bank in New Hampshire is seeking a Member Service Associate II to deliver exceptional service while building lasting member relationships. The role emphasizes needs-based conversations, deposit and loan solutions, and accurate account opening.

You will originate and close consumer loans within policy, meet sales targets, and collaborate with colleagues to ensure a smooth end-to-end member experience.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum two years of banking or financial services experience.
• Minimum two years of loan origination and closing experience, with accuracy and compliance preferred.
• Demonstrated strong sales performance, including meeting or exceeding goals in deposit growth, lending, and/or product penetration.
• Proven ability to build and maintain strong member relationships.
• Present a professional image to the membership and community.

Responsibilities

• Greet and assist members with inquiries and financial needs via phone, email, and in-person interactions.
• Conduct needs-based conversations to understand member goals and recommend deposit and lending solutions.
• Open and service consumer deposit accounts within authority, ensuring accuracy and compliance.
• Originate, process, and close consumer loans in accordance with policies and regulatory requirements.
• Maintain and deepen member relationships by identifying opportunities to add value and cross-sell.
• Perform account maintenance and servicing on deposit and loan accounts; process teller transactions accurately.
• Meet sales, lending, and member relationship goals through onboarding, outbound calls, and referrals.

Skills

Communication

Sales experience

Relationship building

Time management

Teamwork

Technical proficiency

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Banking software

Job description

St. Mary's Bank in New Hampshire is seeking a Member Service Associate II to deliver exceptional service while building lasting member relationships. The role emphasizes needs-based conversations, deposit and loan solutions, and accurate account opening.

You will originate and close consumer loans within policy, meet sales targets, and collaborate with colleagues to ensure a smooth end-to-end member experience.