Branch Operations Lead – Teller & Platform Specialist

St. Mary's Bank; Epping (NH); On-site; USD 40,000 - 47,000; Full time

Job summary

St. Mary’s Bank is seeking a Member Experience Supervisor II to lead daily branch operations in a mid-sized environment.

You will oversee teller and platform activities, mentor staff, and drive sales referrals while ensuring accuracy and service quality for members in New Hampshire. You will train employees on cash handling, deposits, consumer loans, and account maintenance, while ensuring compliance with policies and regulations.

Qualifications

• Minimum 4 years of progressive experience in branch operations with supervisory experience.
• Strong understanding of teller and platform functions, including complex transactions and account structures.
• Experience supporting branch sales and referral results in a goal-oriented environment.
• Proven ability to coach employees to operational proficiency and maintain high referral quality.

Responsibilities

• Oversee daily branch operations at teller and platform to ensure accuracy and standards.
• Mentor and coach frontline staff, providing real-time guidance on processes and procedures.
• Train staff on cash handling, transactions, account openings, and loan processing within guidelines.
• Support branch sales and referral goals through needs-based member conversations and role-modeling behaviors.
• Ensure referrals meet quality standards with accurate documentation and reporting.
• Assist members at teller and platform during overflow or complex cases to meet sales goals.
• Monitor balancing, transaction accuracy, and documentation to minimize errors and risk.
• Handle escalated member issues and provide timely resolutions.
• Ensure adherence to policies, security standards, and regulatory requirements.

Skills

Branch operations

Leadership

Customer service

Sales goals

Coaching

Risk management

Communication

Training

Education

Associate degree

Tools

MS Office

Banking software

Job description

St. Mary’s Bank is seeking a Member Experience Supervisor II to lead daily branch operations in a mid-sized environment.

You will oversee teller and platform activities, mentor staff, and drive sales referrals while ensuring accuracy and service quality for members in New Hampshire. You will train employees on cash handling, deposits, consumer loans, and account maintenance, while ensuring compliance with policies and regulations.