Branch Leader: Sales & Service Excellence

GreyMatter IT; Danvers (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union in Danvers, MA is seeking a Branch Manager to oversee daily operations and drive a high level of member service. You will lead a team to meet sales and service goals while ensuring compliance with state and federal regulations.

Responsibilities include hiring, training, coaching, and evaluating staff, monitoring performance, and expanding the branch's community relations to grow the member base and book of business.

Qualifications

• Understand banking regulations and Align Credit Union policies.
• Demonstrate leadership and people management skills.
• Proven ability to achieve sales and service targets.

Responsibilities

• Lead the branch team to meet and exceed sales and service goals while ensuring regulatory compliance.
• Oversee day-to-day functions, staffing, performance reviews, and salary recommendations.
• Hire, train, coach, and motivate staff; set goals and provide feedback.
• Monitor branch activity to identify growth opportunities and improve performance.
• Develop community relationships to grow the branch book of business; represent the Credit Union locally.
• Ensure exceptional member service and resolve issues independently.

Job description

Align Credit Union in Danvers, MA is seeking a Branch Manager to oversee daily operations and drive a high level of member service. You will lead a team to meet sales and service goals while ensuring compliance with state and federal regulations.

Responsibilities include hiring, training, coaching, and evaluating staff, monitoring performance, and expanding the branch's community relations to grow the member base and book of business.