Member Experience Banker II - Loans & Deposits

St Mary's Bank Credit Union; Milford (NH); On-site; USD 32,000 - 33,000; Full time

Job summary

St Mary's Bank Credit Union in Milford, NH seeks a Member Service Associate II to deliver outstanding service, build relationships, and drive deposit growth and lending activity. This role is sales-oriented, requiring proactive needs-based conversations and efficient loan origination and closure.

Ideal candidates bring strong banking experience, professional appearance, and the ability to work with members in person, by phone, and online.

Qualifications

• High school diploma or equivalent is required; associate's degree or higher is preferred.
• Minimum two years of experience in banking or a financial services environment.
• Minimum two years of loan origination and closing experience, with a proven record of accuracy and compliance preferred.
• Demonstrated strong sales performance, including meeting or exceeding goals in deposit growth, lending, and/or product penetration.
• Proven ability to build and maintain strong member relationships.
• Present a professional image to the membership and community.

Responsibilities

• Greet and assist members with inquiries and financial needs via phone, email, and in-person interactions.
• Conduct needs-based conversations to understand member goals and recommend appropriate deposit and lending solutions.
• Open and service consumer deposit accounts within assigned authority, ensuring accuracy, compliance, and a positive member experience.
• Originate, process, and close consumer loans (such as auto, personal, credit cards, and other unsecured or secured lending products) in accordance with credit union policies and regulatory requirements.
• Maintain and deepen member relationships by proactively identifying opportunities to add value and offering additional products and services based on member needs.
• Perform account maintenance and servicing on deposit and loan accounts as needed. Process teller transactions accurately and efficiently.
• Meet established sales, lending, and member relationship management standards through onboarding activities, outbound sales calls, and referrals to other business lines.
• Identify and resolve member issues promptly and effectively, escalating when necessary.
• Maintain thorough and accurate records of member interactions, applications, approvals/denials, and transactions.
• Work closely with team members and other departments to ensure a seamless end-to-end member service and sales experience.
• Support lobby engagement by assisting members who require account opening, lending, or more complex conversations referred by MSA I or other team members.

Skills

Communication

Member Focus

Sales & Lending

Problem-Solving

Attention to Detail

Time Management

Teamwork

Technical Proficiency

Education

High School Diploma or Equivalent

Associate's degree or higher preferred

Job description

St Mary's Bank Credit Union in Milford, NH seeks a Member Service Associate II to deliver outstanding service, build relationships, and drive deposit growth and lending activity. This role is sales-oriented, requiring proactive needs-based conversations and efficient loan origination and closure.

Ideal candidates bring strong banking experience, professional appearance, and the ability to work with members in person, by phone, and online.