Retail Growth & Business Development Manager

St Mary's Bank Credit Union; Epping (NH); On-site; USD 97,000 - 115,000; Full time

Job summary

St Mary's Bank Credit Union in Epping, NH is seeking a Business Development & Retail Sales Manager to lead branch performance, drive member experience, and manage deposits, loans, and cash management relationships.

You will collaborate with Business Development Officers, Commercial teams, and other partners to support growth and deepen member relationships while ensuring operational excellence and compliance.

Qualifications

• Bachelor's degree in business management or related field or equivalent work experience.
• Minimum 7 years of managerial experience in sales/service.
• Proven track record in loan origination, deposits, and branch operations.
• Experience in business and community development and engagement.
• Knowledge of cash management products for business members.
• Willingness to work evenings and weekends.

Responsibilities

• Develop and implement strategies to enhance member experience, satisfaction, and retention.
• Lead branch team to achieve deposit, loan, and performance goals.
• Develop staff in relationship-based growth and referral excellence.
• Coach employees to uncover member needs and build full relationships.
• Collaborate with Business Development Officers and Commercial teams to deepen relationships.
• Manage top depositors and business member portfolios to drive growth.
• Lead community development and engagement initiatives.
• Analyze member feedback and performance data to identify improvements.
• Ensure branch sound operation, risk management, and regulatory compliance.
• Represent St. Mary's Bank at industry and community events.

Skills

Leadership

Communication

Team Performance

Member Focus

Problem-Solving

Risk Management

Regulatory Knowledge

Compliance

Budget Management

Technical Proficiency

Education

Bachelor's degree in business management or related work experience

Tools

Microsoft Office Suite

Banking software

Job description

St Mary's Bank Credit Union in Epping, NH is seeking a Business Development & Retail Sales Manager to lead branch performance, drive member experience, and manage deposits, loans, and cash management relationships.

You will collaborate with Business Development Officers, Commercial teams, and other partners to support growth and deepen member relationships while ensuring operational excellence and compliance.