Business Development & Retail Sales Manager

St Mary's Bank Credit Union; Epping (NH); On-site; USD 97,000 - 115,000; Full time

Job summary

St Mary's Bank Credit Union in Epping, NH is seeking a Business Development & Retail Sales Manager to lead branch performance, drive member experience, and manage deposits, loans, and cash management relationships.

You will collaborate with Business Development Officers, Commercial teams, and other partners to support growth and deepen member relationships while ensuring operational excellence and compliance.

Qualifications

• Bachelor's degree in business management or related field or equivalent work experience.
• Minimum 7 years of managerial experience in sales/service.
• Proven track record in loan origination, deposits, and branch operations.
• Experience in business and community development and engagement.
• Knowledge of cash management products for business members.
• Willingness to work evenings and weekends.

Responsibilities

• Develop and implement strategies to enhance member experience, satisfaction, and retention.
• Lead branch team to achieve deposit, loan, and performance goals.
• Develop staff in relationship-based growth and referral excellence.
• Coach employees to uncover member needs and build full relationships.
• Collaborate with Business Development Officers and Commercial teams to deepen relationships.
• Manage top depositors and business member portfolios to drive growth.
• Lead community development and engagement initiatives.
• Analyze member feedback and performance data to identify improvements.
• Ensure branch sound operation, risk management, and regulatory compliance.
• Represent St. Mary's Bank at industry and community events.

Skills

Leadership

Communication

Team Performance

Member Focus

Problem-Solving

Risk Management

Regulatory Knowledge

Compliance

Budget Management

Technical Proficiency

Education

Bachelor's degree in business management or related work experience

Tools

Microsoft Office Suite

Banking software

Job description

Business Development & Retail Sales Manager

Job Category: Retail

Requisition Number: BUSIN001957

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Epping, NH 03042, USA

• Pay or shift range: $97,498 USD to $114,703 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Overview

Under the direction of the Regional Manager, the Business Development & Retail Sales Manager is responsible for leading overall branch performance through strategic leadership, relationship-based growth, and exceptional member experience. The role drives success through high-impact business and community development, management of top depositors and business relationships, strong knowledge of cash management solutions, and close collaboration with internal business partners (Business Development Officers, Commercial teams, and others). The Manager partners with the Member Experience Supervisor to ensure operational excellence and consistency across all branch functions.

Key Responsibilities

• Develop and implement strategies that enhance member experience, satisfaction, and retention.
• Manage and lead the branch team, ensuring high performance and achievement of deposit portfolio and loan production goals.
• Lead employee development focused on relationship-based growth, sales performance, and referral excellence.
• Coach employees to uncover member needs and build full relationships across deposits, loans, cash management solutions, and partner referrals.
• Collaborate with Business Development Officers, Commercial teams, and other business partners to support business development initiatives and deepen member relationships.
• Manage relationships with top depositors and business member portfolios to drive growth and retention.
• Lead and participate in business and community development and engagement activities that support new membership, deposit, and loan growth.
• Analyze member feedback and performance data to identify trends and implement improvements.
• Ensure sound operation of the branch, including risk management, security, quality standards, expense control, and compliance.
• Represent St. Mary's Bank at industry and community events to promote our brand and products.

Core Skill Competencies

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information at various levels of the organization.
• Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance.
• Team Performance: Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans.
• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues, develop solutions, and make informed decisions.
• Risk Management: Identify and mitigate risks for the CU.
• Regulatory Knowledge: In-depth knowledge of federal, state, and local regulations related to residential lending.
• Compliance: Knowledge of financial regulations and standards.
• Budget Management: Experience in budgeting and financial management, with the ability to manage and optimize resources.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking application software.

Physical Demands

• Ability to travel frequently to meet with clients and attend industry events.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of office supplies, up to 30 pounds.

Qualifications

• Minimum 7 years of managerial experience in the sales and service industry.
• Bachelor's degree in business management or related work experience.
• Proven track record in loan origination, sales, member service, compliance, and branch operations.
• Demonstrated experience in business and community development and engagement.
• Working knowledge of cash management products and services for business members.
• Flexible schedule, including evenings and weekends.
• Strong initiative, professional presence, and excellent communication skills.

Role Scope

• Typically leading a mid-size branch over $100 million, or a de novo branch in a new market
• Oversee a team of more than 10 staff members.
• Business development, community development and engagement, and management of existing business portfolios, top depositors, and cash management relationships represent approximately 60% of overall role focus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.