Branch Operations Leader – Customer Service & Change Agent

Maryland Department of Transportation

Annapolis (MD)

On-site

USD 70,000 - 90,000

Full time

6 days ago

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Job summary

The Maryland Department of Transportation (MVA) is seeking a dynamic and progressive MVA Assistant Branch Manager II, Grade 18, to lead field operations and deliver premier customer service with innovative ideas and solutions.

As a member of the MVA leadership team, you will assist the Branch Manager in planning, directing, and overseeing branch operations, audits, and compliance while developing workflow efficiencies and working in a union environment.

Qualifications

Excellent critical thinking skills.
Experience leading large teams and staffing.
Excellent written and verbal communication.
The ability to give input and implement changes to policy and procedure.
Desire to act as a public servant, providing premier customer service.
Three or more years of leadership experience.
Two (2) years of experience working in the State or Federal Government.

Responsibilities

Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service.
Working with employees to solve problems for customers.
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff.
Acting as a change agent within the MVA.
Developing workflow efficiencies.
Working in a union environment.