Branch Ops Leader — Customer Service Excellence

Maryland Department of Transportation; Maryland; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Maryland Department of Transportation’s Motor Vehicle Administration is seeking a dynamic MVA Assistant Branch Manager II, to support the Branch Manager in leading field operations, audits, compliance, and premier customer service.

Ideal candidates bring 3+ years leadership, strong problem-solving, communication, and a proven ability to manage large teams in a government environment; familiarity with union settings is a plus.

Qualifications

• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two years of experience working in the State or Federal Government.
• Possession of an Associate of Arts degree from an accredited college or university.

Responsibilities

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Skills

Critical thinking

Staffing management

People skills

Written & verbal communication

Policy input & changes

Public service mindset

Leadership experience

Government experience

Education

Associate of Arts degree

Job description

The Maryland Department of Transportation’s Motor Vehicle Administration is seeking a dynamic MVA Assistant Branch Manager II, to support the Branch Manager in leading field operations, audits, compliance, and premier customer service.

Ideal candidates bring 3+ years leadership, strong problem-solving, communication, and a proven ability to manage large teams in a government environment; familiarity with union settings is a plus.