Senior Branch Manager, Banking & Growth Leader

UMB Bank; Albuquerque (NM); On-site; USD 82,000 - 120,000; Full time

Job summary

UMB Bank in Albuquerque, NM is seeking a Branch Manager to lead daily operations and drive exceptional customer service in-office. The role focuses on coaching staff, managing branch performance, and delivering on retail strategy.

The candidate should have a Bachelor’s degree in Business Administration or related experience, plus 3+ years in leadership or sales and 3+ years in banking/financial services. NMLS registration or plan to obtain within 90 days is required.

Qualifications

• Bachelor’s degree in Business Administration or comparable college/business experience.
• 3 years leadership, associate development or sales experience.
• 3+ years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership

Sales experience

Customer service

Education

Bachelor’s degree in Business Administration or comparable college/business experience

Job description

UMB Bank in Albuquerque, NM is seeking a Branch Manager to lead daily operations and drive exceptional customer service in-office. The role focuses on coaching staff, managing branch performance, and delivering on retail strategy.

The candidate should have a Bachelor’s degree in Business Administration or related experience, plus 3+ years in leadership or sales and 3+ years in banking/financial services. NMLS registration or plan to obtain within 90 days is required.