Branch Member Experience Leader | Coaching & Operations

Nusenda-Credit-Union; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Job summary

Nusenda Credit Union in Albuquerque is seeking a skilled Member Service Manager at the Juan Tabo Branch to lead teller and financial platform operations while coaching a professional, member-focused team.

You will serve as a trusted financial advisor, promote needs-based sales, and develop staff through targeted coaching and departmental meetings to ensure outstanding service and branch efficiency.

Qualifications

• 1–3 years of related experience in retail banking.
• Associate's Degree in business or related field required.

Responsibilities

• Assist Office Manager in overseeing branch operations to ensure member needs are met.
• Develop methods to support initiatives and delivery of exceptional member service and needs-based sales.
• Support staff development through huddles, kickoffs, and department meetings.
• Assist members with financial needs via consultative approach; assist with accounts and loans; act as teller as needed.
• Refer members to specialized departments and handle a variety of office tasks including opening/closing procedures.
• Lead and manage subordinates in hiring, training, development, and performance evaluation; recommend promotions and salary adjustments.

Job description

Nusenda Credit Union in Albuquerque is seeking a skilled Member Service Manager at the Juan Tabo Branch to lead teller and financial platform operations while coaching a professional, member-focused team.

You will serve as a trusted financial advisor, promote needs-based sales, and develop staff through targeted coaching and departmental meetings to ensure outstanding service and branch efficiency.