Branch Leader: Member-First Growth & Service

Sandia Area Federal Credit Union

Sandia Heights (NM)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

Sandia Area Federal Credit Union in Albuquerque, NM is seeking a Branch Manager to lead a team focused on delivering high-value member experiences and personalized financial solutions. You will coach staff, manage daily operations, and guide the branch toward achieving service and performance goals.

Responsibilities include driving consultative member conversations, educating on products, and ensuring compliance with policies and regulatory requirements while maintaining operational excellence

Qualifications

Experience leading branch teams and driving performance.
Knowledge of banking operations, policies, and regulatory requirements.
Ability to build member relationships and provide consultative financial guidance.

Responsibilities

Lead by example to coach and mentor branch staff.
Oversee daily branch operations and ensure service excellence.
Monitor performance, provide feedback, and conduct evaluations.
Recruit, interview, and hire staff aligned with the credit union’s mission.
Develop staffing plans and schedules for effective coverage.
Ensure compliance with BSA, OFAC, and other regulations.

Skills

Team leadership

Customer service

Coaching & mentoring

Strategic planning

Regulatory compliance

Budget & resource management

Microsoft Office

Education

Associate's degree in related field

Tools

Microsoft Office

Banking software

Job description

Responsibilities include driving consultative member conversations, educating on products, and ensuring compliance with policies and regulatory requirements while maintaining operational excellence

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