Senior Branch Manager - Banking Growth & Customer Experience

Rockland Trust; Rockland (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid vacation

Job summary

Rockland Trust is seeking a Branch Manager in Massachusetts to lead a team, drive branch performance, and deliver exceptional customer experience. You will hire and coach staff, develop new business, and ensure strict adherence to regulatory and operational standards.

The role emphasizes community engagement, sales leadership, and a customer-centric culture as part of Rockland Trust’s commitment to local relationships and financial wellbeing across New England.

Qualifications

• College degree in business or finance or equivalent experience.
• Minimum 2 years of retail banking or retail sales management experience.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Manage and grow branch performance including customer experience and sales.
• Hire, develop, and coach staff to meet standards and goals.
• Lead and motivate a team to deliver world class service
• Maintain regulatory compliance and operational controls across the branch
• Develop community relationships and represent the bank in local events

Skills

Retail banking

Sales management

Leadership

Customer service

Education

Bachelor's degree in business/finance

Tools

CRM systems

Job description

Rockland Trust is seeking a Branch Manager in Massachusetts to lead a team, drive branch performance, and deliver exceptional customer experience. You will hire and coach staff, develop new business, and ensure strict adherence to regulatory and operational standards.

The role emphasizes community engagement, sales leadership, and a customer-centric culture as part of Rockland Trust’s commitment to local relationships and financial wellbeing across New England.