Branch Leader: Elevate Service, Growth & Community Impact

Rockland Trust; Lowell (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision

Pet Insurance

401K retirement plan

Long Term Disability & Life Insurance

Child Care Reimbursement

Tuition Assistance for graduate and本科生

Award-winning wellness program

Job summary

Rockland Trust in Lowell, MA is seeking a Branch Manager to lead a retail banking center, coach a team, and deliver an exceptional customer experience.

You will set sales and service standards, drive branch performance, and build relationships with customers and local businesses. This role emphasizes community involvement and staff development aligned with our values.

This position offers growth within a values-driven culture with a focus on work-life balance and customer-centric service.

Qualifications

• Minimum 2 years of retail banking or retail sales management.
• Outstanding verbal and written communication skills with strong leadership ability.
• Understanding of sales and service organization requirements.
• Professional conduct and ethical transaction handling.
• Ability to stand for long periods and support customers.
• Flexible schedule including potential weekend work.

Responsibilities

• Oversee a small to midsize retail banking center or express branch.
• Develop lobby management and customer outreach to enhance experience.
• Meet with employees to train and motivate toward sales/service standards.
• Coach staff to meet/exceed customer experience, sales, and financial goals.
• Lead by example to inspire teamwork, respect, and loyalty.
• Develop quality staff through coaching, joint sales calls, and defined activities.
• Generate sales through leadership in branch production.
• Ensure customers receive a world-class experience across channels.
• Leverage networking to cultivate opportunities and referrals.
• Promote self-service channels and digital banking options.
• Partner with Business Banking, Commercial, Mortgage, Wealth, and Investment teams.
• Maintain branch regulatory controls and operational integrity.
• Act as an ambassador through CRA activities and community involvement.
• Demonstrate core values and uphold customer promises.

Skills

Retail banking management

Leadership

Sales & service

Communication skills

Customer focus

Education

College degree in business or finance, or equivalent experience

Job description

Rockland Trust in Lowell, MA is seeking a Branch Manager to lead a retail banking center, coach a team, and deliver an exceptional customer experience.

You will set sales and service standards, drive branch performance, and build relationships with customers and local businesses. This role emphasizes community involvement and staff development aligned with our values.

This position offers growth within a values-driven culture with a focus on work-life balance and customer-centric service.