Lead Branch Manager - Cape Cod & Islands

Rockland Trust

Falmouth (MA)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

401K retirement plan

Paid vacation

Tuition assistance

Wellness program

Job summary

Rockland Trust is seeking a Branch Manager to lead a retail banking team, drive branch performance, and deliver exceptional customer experiences. You will set sales and service standards, coach staff, and cultivate a customer-centric, collaborative environment that supports community-focused banking.

This role emphasizes staff development, operational integrity, and proactive customer outreach while coordinating with other lines of business to meet branch goals and ensure a world-class

Qualifications

Minimum of 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills with strong leadership ability.
Ability to work within a flexible work week, which may include weekends, as customer needs dictate.

Responsibilities

Oversee small to midsize retail banking center or express branch location.
Develop and maintain effective lobby management and customer outreach efforts.
Regularly meet with employees to ensure training and motivation toward sales/service standards.
Coach staff to meet customer experience, sales, and financial goals.
Lead by example to foster teamwork and a positive branch environment.

Skills

Leadership

Retail banking

Sales management

Customer service

Education

College degree in business or finance

Job description

This role emphasizes staff development, operational integrity, and proactive customer outreach while coordinating with other lines of business to meet branch goals and ensure a world-class

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