Branch Leader: Drive Sales & World-Class Service

Rockland Trust; Portland (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401K retirement plan

Paid vacation

Tuition assistance

Wellness program

Job summary

Rockland Trust is seeking a Branch Manager to lead a retail banking center, coach a dedicated team, and drive exceptional customer experiences. You will set sales and service standards, guide staff development, and ensure a customer-centric environment across branches.

The role emphasizes leadership, collaboration with business lines, and promoting a positive, high-performance culture in a community-focused bank.

Qualifications

• Minimum of 2 years of retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.

Responsibilities

• Oversee small to midsize retail banking center or express branch location.
• Develop and maintain lobby management and customer outreach to enhance experience.
• Meet with employees to ensure training and motivation toward sales/service standards.
• Coach staff to meet/exceed customer experience, sales, and financial goals.
• Foster a positive climate of teamwork and lead by example.

Skills

Retail banking management

Leadership

Team coaching

Customer experience focus

Sales coaching

Education

College degree in business or finance, or equivalent experience

Job description

Rockland Trust is seeking a Branch Manager to lead a retail banking center, coach a dedicated team, and drive exceptional customer experiences. You will set sales and service standards, guide staff development, and ensure a customer-centric environment across branches.

The role emphasizes leadership, collaboration with business lines, and promoting a positive, high-performance culture in a community-focused bank.