Branch Manager: Growth & Customer Experience Leader

Rockland Trust; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement Plan

Tuition Assistance

Paid Vacation

Job summary

Rockland Trust in Massachusetts is seeking a Branch Manager to lead a busy retail team, drive growth, and ensure an exceptional client experience. You will coach staff, manage daily operations, and promote cross-functional collaboration to deliver superior service.

As a leader, you will hire and develop talent, set performance standards, and partner with other lines of business to expand client relationships across communities. This role emphasizes people leadership and strategic growth.

Qualifications

• College degree in business or finance, or equivalent experience.
• 2+ years retail banking or retail sales management experience.
• Strong verbal and written communication and leadership skills.
• Proven ability to manage sales, customer experience, and branch operations.

Responsibilities

• Manage and grow existing specialty De Novo locations and build new markets.
• Develop lobby management and customer outreach to improve experience.
• Hire, train, and motivate staff to meet sales and service standards.
• Coach staff to reach customer experience, sales, and financial goals.
• Lead a team to expand business and relationships.

Skills

Leadership

Sales management

Customer experience

Communication

Operations management

Education

College degree in business or finance

Job description

Rockland Trust in Massachusetts is seeking a Branch Manager to lead a busy retail team, drive growth, and ensure an exceptional client experience. You will coach staff, manage daily operations, and promote cross-functional collaboration to deliver superior service.

As a leader, you will hire and develop talent, set performance standards, and partner with other lines of business to expand client relationships across communities. This role emphasizes people leadership and strategic growth.