Senior Branch Leader - Growth & Service Excellence

Rockland Trust; Bridgewater (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid vacation

Job summary

Rockland Trust is seeking a Branch Manager in Massachusetts to lead a team, drive branch performance, and deliver a world-class customer experience. You will recruit, coach, and manage staff while building relationships with local businesses and residents.

The role emphasizes staff development, sales and service standards, and collaboration with bank partners to expand deposits and loans. A bachelor’s degree and retail banking experience are preferred, with flexibility for weekend coverage.

Qualifications

• College degree in business or finance, or equivalent experience.
• Minimum of 2 years of retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Willingness to work weekends as customer needs dictate and flexible schedule.

Responsibilities

• Manage and grow existing locations and expand into new markets as applicable.
• Develop lobby management and customer outreach to enhance the experience.
• Hire, motivate, and develop staff to achieve sales and service standards.
• Coach employees to meet customer experience, sales, and financial goals.
• Lead a team in prospecting new business and growing relationships with existing clients.
• Ensure operational controls and regulatory requirements are maintained.

Skills

Leadership

Sales management

Customer experience

Communication

Strategic planning

Education

Bachelor's degree in business or finance

Job description

Rockland Trust is seeking a Branch Manager in Massachusetts to lead a team, drive branch performance, and deliver a world-class customer experience. You will recruit, coach, and manage staff while building relationships with local businesses and residents.

The role emphasizes staff development, sales and service standards, and collaboration with bank partners to expand deposits and loans. A bachelor’s degree and retail banking experience are preferred, with flexibility for weekend coverage.