Branch Manager – Growth, People & Customer Experience

Rockland Trust; Massachusetts; On-site; USD 85,000 - 130,000; Full time

Job summary

Rockland Trust is seeking a Branch Manager to lead a dynamic retail team, drive branch growth, and deliver exceptional customer experiences. You will coach staff, manage operations, and ensure regulatory compliance while promoting the bank's value of Putting Relationships First.

You will build relationships with small businesses and individuals, expand community outreach, and uphold high standards of service.

Qualifications

• College degree in business or finance, or equivalent experience.
• 2 years of retail banking or retail sales management experience.
• Excellent verbal and written communication with strong leadership.
• Proven ability to manage sales, customer experience, and branch operations.
• Professionalism and ethical conduct in all transactions.
• Ability to stand for long periods and support customers.
• Willingness to work weekends and flexible schedules.
• Successful completion of our training program.

Responsibilities

• Manage and grow De Novo locations and develop new markets.
• Lead lobby management and customer outreach to improve experience.
• Hire and motivate staff to meet sales and service standards.
• Provide coaching to achieve customer experience and sales goals.
• Develop and grow relationships with existing business clients.
• Foster teamwork and lead by example.
• Ensure branch operations and regulatory compliance.
• Promote technology self-service channels and digital banking.
• Partner with other lines of business and refer opportunities.

Skills

Leadership

Sales management

Customer service

Communication

Professionalism

Flexibility

Training

Education

College degree in business/finance

Job description

Rockland Trust is seeking a Branch Manager to lead a dynamic retail team, drive branch growth, and deliver exceptional customer experiences. You will coach staff, manage operations, and ensure regulatory compliance while promoting the bank's value of Putting Relationships First.

You will build relationships with small businesses and individuals, expand community outreach, and uphold high standards of service.