Senior Branch Leader: Sales & Operations Champion

Enterprise Bank & Trust; Los Alamos (NM); Presencial; USD 90 000 - 150 000; Tempo integral

Resumo da oferta

Enterprise Bank & Trust in the United States is seeking a VP, Branch Manager to lead daily branch operations and front-end sales management. You will supervise branch associates, hire and coach staff, ensure customer service excellence, and enforce bank policies across the branch.

You will guide performance evaluations, training, and development opportunities while partnering with other departments to maintain regulatory compliance and secure branch operations.

Qualificações

• Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.
• Sales management skills to coach associates to meet branch goals.
• Sales and marketing orientation with emphasis on cross-selling bank services.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, positive attitude and collaboration.
• Strong oral and written communication skills.
• Knowledge of bank products offered.
• Excellent problem solving skills.

Responsabilidades

• Direct supervision of day-to-day operation of the branch and associates.
• Direct activities of branch associates to ensure complete and efficient customer service.
• Implement company policy pertaining to cashing of checks and withdrawal of funds from accounts and safe deposit activities.
• Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.
• Acts autonomously when making decisions and client escalations, requires guidance on more complex judgements.
• Actively develops and cross trains team to ensure tools for success, prepares associates for career development and promotional opportunities.
• Oversees the recruitment and training processes for branch staff.
• Partners with other departments to support branch operations and compliance.
• Responsible for overall operation and maintenance of bank building, premises and facilities.
• Participates in business development activities.
• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.

Conhecimentos

Leadership

Sales management

Cross-selling

Bank operations

Communication

Problem solving

Formação académica

High School diploma

Bachelor’s degree in business

Ferramentas

Word

Excel

Google Suite

Workday

IBS

Salesforce

Descrição da oferta de emprego

Enterprise Bank & Trust in the United States is seeking a VP, Branch Manager to lead daily branch operations and front-end sales management. You will supervise branch associates, hire and coach staff, ensure customer service excellence, and enforce bank policies across the branch.

You will guide performance evaluations, training, and development opportunities while partnering with other departments to maintain regulatory compliance and secure branch operations.