Branch Leader & Customer Experience Champion

US Bank; Hamilton (OH); Presencial; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

U.S. Bank is seeking a Branch Manager to lead and coach a team, ensuring exceptional customer experience and adherence to banking regulations.

The role focuses on driving branch performance and staff development while maintaining compliance with applicable laws. You will collaborate with partners across wealth, business banking, mortgage and payments, promoting products to help customers achieve their financial goals in the local market.

Qualificações

• Bachelor's degree or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking environment.

Responsabilidades

• Lead and manage branch(es) to ensure goals are met and compliance with banking laws/regulations.
• Coach, develop, mentor and train team members and exercise independent judgment in duties.
• Identify financial resources for customers and provide direction to suitable products/services.
• Help customers reach financial goals through collaboration with partners (wealth, business banking, mortgage, payments).
• Act as leader for customer experience, motivate and direct the team, and promote products in the local market.

Conhecimentos

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

U.S. Bank is seeking a Branch Manager to lead and coach a team, ensuring exceptional customer experience and adherence to banking regulations.

The role focuses on driving branch performance and staff development while maintaining compliance with applicable laws. You will collaborate with partners across wealth, business banking, mortgage and payments, promoting products to help customers achieve their financial goals in the local market.