Senior Branch Leader — Customer Experience & Growth

U.S. Bank; Chicago (IL); Presencial; USD 92.000 - 112.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

401(k) plan

Paid vacation

Paid holidays

Parental leave

Descripción de la vacante

U.S. Bank is seeking a Branch Leader to drive excellent customer experience, coach and develop a high-performing team, and ensure compliance with banking laws. The role partners with wealth, business banking, mortgage, and payments services to address customer needs and grow the local market.

The position requires strong coaching, communication and analytical skills, with a focus on building relationships and delivering results in a retail banking environment.

Formación

• Bachelor’s degree or equivalent experience in sales/retail banking.
• 3–4 years in sales, retail management, or banking.
• NMLS registration under S.A.F.E. Act and Regulation Z.

Responsabilidades

• Lead and manage branch(es) to meet goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members with independent judgement.
• Identify financial resources for customers and recommend appropriate products and services.
• Promote U.S. Bank products and services and act as leader for customer experience.

Conocimientos

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Educación

Bachelor’s degree, or equivalent work experience

Descripción del empleo

U.S. Bank is seeking a Branch Leader to drive excellent customer experience, coach and develop a high-performing team, and ensure compliance with banking laws. The role partners with wealth, business banking, mortgage, and payments services to address customer needs and grow the local market.

The position requires strong coaching, communication and analytical skills, with a focus on building relationships and delivering results in a retail banking environment.