Branch Leader: Grow Your Team & Customer Experience

U.S. Bank National Association; Happy Valley (OR); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Healthcare package

401(k) plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Branch Leader to oversee multiple branches, ensuring an excellent customer experience and regulatory compliance. You will coach and mentor staff, guide financial product recommendations, and collaborate with partners to help customers meet their financial goals.

The role emphasizes leadership, performance management, and community engagement in the local market, with a strong focus on achieving sales targets and quality service.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience in sales, retail management, or banking.
• Advanced product/service knowledge and regulatory/compliance awareness.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws.
• Coach, develop, mentor and train team members using effective communication and critical thinking.
• Identify financial needs of customers and advise appropriate products/services.
• Expand the customer base and promote U.S. Bank products in the local market.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank is seeking a Branch Leader to oversee multiple branches, ensuring an excellent customer experience and regulatory compliance. You will coach and mentor staff, guide financial product recommendations, and collaborate with partners to help customers meet their financial goals.

The role emphasizes leadership, performance management, and community engagement in the local market, with a strong focus on achieving sales targets and quality service.