Branch Leader: Team Coach & Customer Experience

US Bank; Roseville (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

U.S. Bank is seeking a Branch Leader to oversee branch operations, coaching teams to deliver excellent service and meet performance goals. You will drive customer experience, ensure adherence to banking regulations, and collaborate with partners across wealth, business banking, mortgage, and payments services.

The role requires strong leadership, coaching, and relationship-building skills to expand the customer base and promote U.S. Bank products in the local market.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 3–4 years of experience in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to ensure goals are met and regulatory compliance is maintained.
• Coach, develop, mentor, and train team members; provide direction and recommendations to customers and partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent work experience

Job description

U.S. Bank is seeking a Branch Leader to oversee branch operations, coaching teams to deliver excellent service and meet performance goals. You will drive customer experience, ensure adherence to banking regulations, and collaborate with partners across wealth, business banking, mortgage, and payments services.

The role requires strong leadership, coaching, and relationship-building skills to expand the customer base and promote U.S. Bank products in the local market.