Branch Growth & Customer Experience Leader

Santander Consumer USA Inc.; Folsom (PA); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Manager to oversee daily branch operations, drive sales performance, and ensure exceptional customer experiences.

You will lead a team, coach colleagues, and maintain compliance across banking regulations as you grow revenue and market share. The role requires strong leadership, retail banking experience, and the ability to leverage digital tools to enhance customer interactions while delivering a high-quality, compliant operation.

Qualifications

• Retail bank sales management experience required
• Experience in managing/leading branch teams
• Proven leadership and relationship-building skills
• Strong communication and customer service orientation

Responsibilities

• Direct overall branch performance and lead team to achieve sales targets
• Develop and implement sales strategies to grow revenue and market share
• Motivate sales teams to manage a pipeline of prospects and customers
• Engage in consultative conversations with customers to offer tailored solutions
• Coach and develop team members; manage hiring and scheduling
• Ensure compliance with banking regulations and risk management

Skills

Leadership

Sales management

Customer service

Communication

Data-driven decisions

Coaching

Problem solving

Team management

Education

High school diploma, GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Manager to oversee daily branch operations, drive sales performance, and ensure exceptional customer experiences.

You will lead a team, coach colleagues, and maintain compliance across banking regulations as you grow revenue and market share. The role requires strong leadership, retail banking experience, and the ability to leverage digital tools to enhance customer interactions while delivering a high-quality, compliant operation.