Senior Branch Banking: Sales & Service Pro

First Citizens Bank; Fayetteville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative in Fayetteville, NC. The role focuses on building and expanding banking relationships through proactive outreach and high-quality customer service, with responsibilities spanning deposit fulfillment, payment solutions, and digital access products.

You will engage customers, prospects and referral sources, drive sales aligned with community needs, and participate in community events to generate business and opportunities for

Qualifications

• High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Bachelor's Degree preferred.
• Experience in telephone sales preferred.

Responsibilities

• Sales - Achieve individual and/or team financial, production and relationship results; engage customers, prospects and referral sources through proactive outreach.
• Service Standards - Foster collaborative partnerships to deliver value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities.
• Operations and Administration - Comply with regulations, bank policies and procedures; manage risk related to customer interactions and transactions; ensure operational efficiency.

Skills

Structured sales process

Financial literacy

Retail banking products

Builds productive relationships

Customer relations

Customer service skills

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

First Citizens Bank is seeking a Senior Sales & Service Representative in Fayetteville, NC. The role focuses on building and expanding banking relationships through proactive outreach and high-quality customer service, with responsibilities spanning deposit fulfillment, payment solutions, and digital access products.

You will engage customers, prospects and referral sources, drive sales aligned with community needs, and participate in community events to generate business and opportunities for