Senior BPM & Change Leader, Cross-Functional Projects

Blue Shield of CA; Springfield Meadows (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Blue Shield of CA is seeking a seasoned leader to drive Customer Experience initiatives through robust program management. You will collaborate with cross-functional teams to define requirements, develop readiness and training plans, and sustain results through effective change management.

The role emphasizes leadership development, critical thinking, and delivering results the right way. The ideal candidate brings extensive BPM expertise, durable project management skills, and a proactive

Qualifications

• Bachelor's degree or equivalent experience required.
• Green Belt in Six Sigma or LEAN with work toward Black Belt.
• 5 years leading BPM/continuous improvement activities from ideation to execution.

Responsibilities

• Define requirements and needs to make projects successful for Customer Experience.
• Perform change management and business readiness for front-line teams.
• Coach and mentor teams on analytical methods and project execution.

Skills

Cross-functional leadership

Project management

Analytical thinking

Change leadership

Coaching

Communication

Education

Bachelor's degree or equivalent experience

Six Sigma Green Belt

Pursuing Black Belt / Agile / Change Management Certification

Tools

MiniTab

Excel

Job description

Blue Shield of CA is seeking a seasoned leader to drive Customer Experience initiatives through robust program management. You will collaborate with cross-functional teams to define requirements, develop readiness and training plans, and sustain results through effective change management.

The role emphasizes leadership development, critical thinking, and delivering results the right way. The ideal candidate brings extensive BPM expertise, durable project management skills, and a proactive