Senior Billing Associate (1951)

Paycom; Ann Arbor (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick & Holidays

Life Insurance

Disability Insurance

401k with match

Supplemental Life Insurance

Critical Illness

Accident Coverage

Pet Insurance

Job summary

Avfuel Corporation, based in Ann Arbor, MI, is seeking a Senior Billing Associate to handle customer invoicing, billing exceptions, and related processes in a fast-paced environment. The role requires strong communication, problem solving, and attention to detail within an onsite corporate office.

The duties include creating invoices, resolving disputes, meeting daily deadlines, and supporting process improvements.

Qualifications

• Strong verbal and written communication required.
• Experience in billing, accounts receivable or related area is required.
• Background in high-volume transaction processing is preferred.

Responsibilities

• Create customer invoices within internal systems and manage billing arrangements.
• Communicate with customers and Sales team to resolve issues.
• Meet daily deadlines with accuracy and strong customer experience.
• Perform root cause analysis on recurring billing errors and document procedures.
• Train and support new team members on billing processes and systems.

Skills

Strong communication

Problem solving

Attention to detail

Accountability

Multitasking

Customer service

Proficiency in MS Office

Education

Associate degree or equivalent

Tools

Microsoft Office (Outlook, Excel)

Oracle ERP (preferred)

Job description

Job Details: Job Location: Avfuel Corp - Ann Arbor, MI 48108, Position Type: Full Time, Education Level: High School/GED Equivalent, Job Shift: Day, Senior Billing Associate – Full Load

Location: Ann Arbor, MI – Onsite corporate office environment

Employment Type: Full-Time 40 hrs.

Hours: Weekday Business Hours, 8 a.m. - 5 p.m. Monday - Friday

Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching

Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance

Department: Billing

Job Summary:

Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations.

Duties/Responsibilities:

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
• Independently and timely communicate with customers and Sales team to effectively assist and resolve issues
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience
• Proactively communicate issues and concerns with manager and sales staff
• Perform root cause analysis on recurring billing errors and implement corrective actions
• Develop, maintain, and update process documentation to ensure procedures remain accurate and current
• Train and support new team members on departmental processes, systems, and responsibilities
• Other special projects and duties as assigned

Qualifications: Required Skills/Abilities:

• Strong verbal and written communication skills
• Self-starter with a high level of accountability, ownership, and follow-through
• Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently
• Ability to manage multiple priorities, meet deadlines, and adapt to changing
• Positive attitude and willingness to work collaboratively as part of a team
• Strong customer service skills
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Experience with billing and payment systems preferred
• Experience with Oracle ERP preferred

Education and Experience:

• Associate degree or an equivalent combination of relevant education and experience.
• 3+ years of progressive billing, accounting, accounts receivable, or related experience
• Proven success resolving customer disputes and complex billing exceptions
• Background in high-volume transaction processing environments
• 3+ years customer service experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

EEO/ADA