Senior Billing Associate

Avfuel; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick & Holidays

Company paid Life Insurance

Disability Insurance

401k with employer matching

Voluntary benefits: Supplemental Life,

Job summary

Avfuel Corporation, a global aviation fuel provider, is seeking a Senior Billing Associate to join its Ann Arbor corporate office. You will create customer invoices, monitor billing arrangements, and work with Sales to resolve issues while meeting daily deadlines and maintaining a high level of customer service.

The role requires 3+ years in billing or accounts receivable, an associate degree or equivalent, strong Excel and Oracle ERP experience, and excellent communication skills.

Qualifications

• Associate degree or equivalent required.
• 3+ years of progressive billing/accounts receivable experience.
• Proven ability to resolve customer disputes and billing exceptions.

Responsibilities

• Create customer invoices in internal systems and adjust for special billing if needed.
• Communicate with customers and Sales to resolve issues promptly.
• Meet daily deadlines while ensuring accuracy and great customer experience.
• Analyze recurring billing issues and implement corrective actions.
• Maintain up-to-date process documentation and train new staff.

Skills

Strong communication

Self-starter

Critical thinking

Prioritization

Team collaboration

Customer service

Microsoft Office

Excel proficiency

Billing systems experience

Oracle ERP experience

Education

Associate degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Oracle ERP

Job description

Senior Billing Associate – Full Load

Location:

Ann Arbor, MI – Onsite corporate office environment

Employment Type:

Full-Time 40 hrs.

Hours:

Weekday Business Hours, 8 a.m. - 5 p.m. Monday - Friday

Benefits:

Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching

Voluntary Benefits:

Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance

Department:

Billing

Job Summary

Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations. Avfuel is seeking a Senior Billing Associate.

Duties/Responsibilities

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
• Independently and timely communicate with customers and Sales team to effectively assist and resolve issues
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience
• Proactively communicate issues and concerns with manager and sales staff
• Perform root cause analysis on recurring billing errors and implement corrective actions
• Develop, maintain, and update process documentation to ensure procedures remain accurate and current
• Train and support new team members on departmental processes, systems, and responsibilities
• Other special projects and duties as assigned

Qualifications

Required Skills/Abilities:

• Strong verbal and written communication skills
• Self-starter with a high level of accountability, ownership, and follow-through
• Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently
• Ability to manage multiple priorities, meet deadlines, and adapt to changing
• Positive attitude and willingness to work collaboratively as part of a team
• Strong customer service skills
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Experience with billing and payment systems preferred
• Experience with Oracle ERP preferred

Education And Experience

• Associate degree or an equivalent combination of relevant education and experience.
• 3+ years of progressive billing, accounting, accounts receivable, or related experience
• Proven success resolving customer disputes and complex billing exceptions
• Background in high-volume transaction processing environments
• 3+ years customer service experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

EEO/ADA