Senior Billing Associate

Avfuel Corporation; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Vacation & Holidays

Life & Disability Insurance

401k with employer matching

Voluntary benefits: Supplemental Life,

Critical Illness, Accident Coverage, &

Pet Insurance

Job summary

Avfuel Corporation seeks a Senior Billing Associate to join our Ann Arbor corporate office. You will create customer invoices, work with Sales to resolve issues, and meet daily deadlines while maintaining accuracy and exceptional service.

This role requires 3+ years in billing or related fields, strong communication, and the ability to analyze and address recurring billing issues in a high-volume environment.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 3+ years of progressive billing, accounting, accounts receivable, or related experience.
• Experience in high-volume transaction processing environments.
• Proven success resolving customer disputes and complex billing exceptions.

Responsibilities

• Create customer specific invoices within internal systems.
• Communicate with customers and Sales team to resolve issues promptly.
• Meet strict daily deadlines while ensuring accuracy and customer experience.
• Perform root cause analysis on recurring billing errors and implement corrective actions.
• Develop, maintain, and update process documentation.
• Train and support new team members on departmental processes and systems.
• Handle other special projects and duties as assigned.

Education

Associate degree or equivalent

Tools

Oracle ERP

Billing software

Job description

Senior Billing Associate – Full LoadLocation: Ann Arbor, MI – Onsite corporate office environmentEmployment Type: Full-Time 40 hrs.Hours: Weekday Business Hours, 8 a.m. - 5 p.m. Monday - FridayBenefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matchingVoluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet InsuranceDepartment: BillingJob Summary:Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations.Avfuel is seeking a Senior Billing Associate.Duties/Responsibilities:Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangementsIndependently and timely communicate with customers and Sales team to effectively assist and resolve issuesMeet strict daily deadlines while ensuring accuracy and excellent customer experienceProactively communicate issues and concerns with manager and sales staffPerform root cause analysis on recurring billing errors and implement corrective actionsDevelop, maintain, and update process documentation to ensure procedures remain accurate and currentTrain and support new team members on departmental processes, systems, and responsibilitiesOther special projects and duties as assignedRequired Skills/Abilities:Strong verbal and written communication skillsSelf-starter with a high level of accountability, ownership, and follow-throughStrong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independentlyAbility to manage multiple priorities, meet deadlines, and adapt to changingPositive attitude and willingness to work collaboratively as part of a teamStrong customer service skillsProficiency in Microsoft Office, particularly Outlook and ExcelExperience with billing and payment systems preferredExperience with Oracle ERP preferredEducation and Experience:Associate degree or an equivalent combination of relevant education and experience.3+ years of progressive billing, accounting, accounts receivable, or related experienceProven success resolving customer disputes and complex billing exceptionsBackground in high-volume transaction processing environments3+ years customer service experiencePhysical Requirements:Prolonged periods of sitting at a desk and working on a computerMust be able to lift 15 pounds at timesEEO/ADA