Senior Benefits & Patient Access Coordinator

UT Health San Antonio; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UT Health San Antonio is seeking a Benefits Coordinator Senior to oversee complex insurance coordination and patient access within our clinics. You will act as a subject-matter expert on insurance verification, authorizations, and scheduling workflows while guiding team members and supporting process improvements.

The role emphasizes training, high-volume coordination, and collaboration with providers and insurance representatives to resolve coverage issues and improve operational efficiency.

Qualifications

• Advanced knowledge of insurance verification and authorization processes.
• Ability to interpret insurance requirements and improve clinic workflows.
• Experience training and mentoring staff in a healthcare setting.

Responsibilities

• Reviews complex insurance eligibility and authorization requirements for patient services.
• Resolves escalated insurance or scheduling issues impacting patient access.
• Serves as a subject matter expert for clinic staff on insurance policies and procedures.
• Assists with training new employees and providing guidance to team members.
• Monitors authorization and referral workflows to ensure timely processing.
• Supports clinic leadership with workflow improvements and operational efficiencies.
• Ensures accurate documentation of insurance information within patient records.
• Assists with coordination of high-priority patient appointments and services.
• Collaborates with providers, clinical staff, and insurance representatives to resolve coverage issues.
• Performs other duties as assigned.

Skills

Insurance verification

Authorization processes

Clinic workflows

Staff training

High-volume coordination

EMR proficiency

MS Office

Education

High School diploma or GED

Tools

Electronic Medical Records

Scheduling systems

Microsoft Office

Job description

UT Health San Antonio is seeking a Benefits Coordinator Senior to oversee complex insurance coordination and patient access within our clinics. You will act as a subject-matter expert on insurance verification, authorizations, and scheduling workflows while guiding team members and supporting process improvements.

The role emphasizes training, high-volume coordination, and collaboration with providers and insurance representatives to resolve coverage issues and improve operational efficiency.