Insurance & Benefits Coordinator – Intermediate

UT Health San Antonio; San Antonio (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Disability insurance

FSAs

Retirement plans

Paid time off

Holidays

Job summary

UT Health San Antonio School of Dentistry seeks a Benefits Coordinator-Intermediate to support clinical operations with patient access and insurance coordination. You verify eligibility, obtain authorizations, answer questions, and assist with financial counseling while ensuring smooth scheduling and a positive patient experience.

You will serve as a resource for staff on insurance rules, maintain accurate documentation, and help resolve issues that affect care.

Qualifications

• Demonstrates commitment to UT Health mission and patient promise.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong analytical skills to review insurance coverage and resolve access issues.
• Ability to prioritize tasks and coordinate clinic schedules.
• Proficient in Microsoft Office, EMR, and scheduling systems.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services and procedures.
• Serves as a resource to clinic staff regarding insurance and benefit requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving issues that may impact patient care.

Skills

Insurance coordination

Eligibility verification

Authorizations & referrals

Microsoft Office

EMR systems

Scheduling

Communication skills

Education

High school diploma or GED

Tools

EMR systems

Scheduling systems

Microsoft Office

Job description

UT Health San Antonio School of Dentistry seeks a Benefits Coordinator-Intermediate to support clinical operations with patient access and insurance coordination. You verify eligibility, obtain authorizations, answer questions, and assist with financial counseling while ensuring smooth scheduling and a positive patient experience.

You will serve as a resource for staff on insurance rules, maintain accurate documentation, and help resolve issues that affect care.