Benefits Coordination Lead: Patient Access & Authorization

UT Health San Antonio; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

UT Health San Antonio is seeking a Lead Benefits Coordinator to oversee patient access, insurance verification, scheduling, and administrative support in a clinical practice. The role involves training and mentoring Benefits Coordinators and coordinating with providers, staff, and insurance representatives to resolve complex authorization issues.

The position emphasizes service excellence aligned with UT Health's mission and patient promise, with a focus on compliance and operational efficiency.

Qualifications

• Advanced knowledge of clinic operations and authorization processes.
• Ability to coordinate workflow and lead administrative staff.
• Strong analytical and problem-solving skills related to patient access.
• Excellent communication and training abilities.

Responsibilities

• Coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support.
• Provides guidance, training, and mentorship to Benefits Coordinators.
• Facilitates communication between providers, staff, insurance plans, and patients.
• Provides authorizations, referrals and general clerical support in a patient care environment.
• Oversees complex authorization and referral processes.
• Monitors scheduling and patient access workflows to ensure operational efficiency.
• Assists with resolving escalated patient service or insurance issues.
• Maintains clinic records, reports, and administrative documentation.
• Supports clinic leadership with operational coordination and reporting.
• Ensures compliance with clinic policies, regulatory requirements, and payer guidelines.

Skills

Clinic operations

Leadership

Communication

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Clinic management systems

Job description

UT Health San Antonio is seeking a Lead Benefits Coordinator to oversee patient access, insurance verification, scheduling, and administrative support in a clinical practice. The role involves training and mentoring Benefits Coordinators and coordinating with providers, staff, and insurance representatives to resolve complex authorization issues.

The position emphasizes service excellence aligned with UT Health's mission and patient promise, with a focus on compliance and operational efficiency.