Benefits Coordinator - Senior (HOPD Stem Cell Therapy MCC)

UT Health San Antonio; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UT Health San Antonio is seeking a Benefits Coordinator Senior to oversee complex insurance coordination and patient access within our clinics. You will act as a subject-matter expert on insurance verification, authorizations, and scheduling workflows while guiding team members and supporting process improvements.

The role emphasizes training, high-volume coordination, and collaboration with providers and insurance representatives to resolve coverage issues and improve operational efficiency.

Qualifications

• Advanced knowledge of insurance verification and authorization processes.
• Ability to interpret insurance requirements and improve clinic workflows.
• Experience training and mentoring staff in a healthcare setting.

Responsibilities

• Reviews complex insurance eligibility and authorization requirements for patient services.
• Resolves escalated insurance or scheduling issues impacting patient access.
• Serves as a subject matter expert for clinic staff on insurance policies and procedures.
• Assists with training new employees and providing guidance to team members.
• Monitors authorization and referral workflows to ensure timely processing.
• Supports clinic leadership with workflow improvements and operational efficiencies.
• Ensures accurate documentation of insurance information within patient records.
• Assists with coordination of high-priority patient appointments and services.
• Collaborates with providers, clinical staff, and insurance representatives to resolve coverage issues.
• Performs other duties as assigned.

Skills

Insurance verification

Authorization processes

Clinic workflows

Staff training

High-volume coordination

EMR proficiency

MS Office

Education

High School diploma or GED

Tools

Electronic Medical Records

Scheduling systems

Microsoft Office

Job description

Job Description

The Benefits Coordinator Senior performs complex insurance coordination and patient access functions while serving as a subject-matter expert in clinic operations, including insurance verification, authorizations, and scheduling workflows. Provides guidance to team members, assists with training, and supports process improvement initiatives to enhance patient access and operational efficiency consistent with the UT Health mission, vision, and patient promise.

Job Description

The Benefits Coordinator Senior performs complex insurance coordination and patient access functions while serving as a subject-matter expert in clinic operations, including insurance verification, authorizations, and scheduling workflows. Provides guidance to team members, assists with training, and supports process improvement initiatives to enhance patient access and operational efficiency consistent with the UT Health mission, vision, and patient promise.

Responsibilities

• Reviews complex insurance eligibility and authorization requirements for patient services.
• Resolves escalated insurance or scheduling issues impacting patient access.
• Serves as a subject matter expert for clinic staff on insurance policies and procedures.
• Assists with training new employees and providing guidance to team members.
• Monitors authorization and referral workflows to ensure timely processing.
• Supports clinic leadership with workflow improvements and operational efficiencies.
• Ensures accurate documentation of insurance information within patient records.
• Assists with coordination of high-priority patient appointments and services.
• Collaborates with providers, clinical staff, and insurance representatives to resolve coverage issues.
• Performs other duties as assigned.

Qualifications

• Advanced knowledge of insurance verification, authorization processes, and clinic workflows.
• Ability to interpret insurance requirements and resolve complex coverage issues.
• Demonstrates strong analytical and problem-solving skills.
• Ability to train and mentor staff.
• Skilled in coordinating multiple priorities in a high-volume clinic environment.
• Proficient with electronic medical records, scheduling systems, and Microsoft Office applications.
• Strong interpersonal communication and conflict-resolution skills.

Education

High School diploma or GED equivalent required.

Experience

Four (4) years of directly related experience is required.

Required Skills

Four (4) years of directly related experience is required.