Senior Benefits Delivery Specialist - Remote

Strada; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Possibility to work from home

Private medical care (Lux Med)

MyBenefit platform

Group life insurance

Career development opportunities

Job summary

Strada in the United States is seeking a Benefits Administrator to manage client employees across regions. In this role you will resolve cases, enter data, and collaborate with clients to optimize benefits delivery.

You’ll work with MS Excel, Benifex/SAP HR, and various reporting tools, supporting process design and QA while ensuring high-quality customer experiences and timely issue resolution.

Qualifications

• At least 1 year of experience in Benefits Administration/HR Administration/Payroll.
• Analytical and problem-solving skills.
• Strong attention to details.
• Good understanding of delivering an outstanding customer experience.
• Ability to thrive in a fast-paced environment.
• Excellent time management.
• Proficient in MS Office, especially Excel.
• Experience with Benifex or SAP HR is a plus.
• High level of self-motivation and proactivity.
• Clean professional record and strong work ethos.

Responsibilities

• Be responsible for the benefits administration for client’s employees located in EMEA region.
• Resolves cases and enters benefits data in the system for our client’s employees.
• Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective.
• Contributes to projects utilizing standard project management disciplines.
• Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
• Works on reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Works with Excel Calculation sheets.
• Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications.
• Provides creative solutions to continuously improve and optimize client delivery.
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required.
• Takes an active part in Process Transition from Client to Strada office, as required

Skills

English C1

German C1

Analytical thinking

Problem solving

Attention to detail

Customer experience

Time management

Self-motivation

Proactivity

Fast-paced environment

Education

Experience in Benefits Administration/HR Administration/Payroll

Tools

MS Office

MS Excel

Benifex/SAP HR

Job description

Strada in the United States is seeking a Benefits Administrator to manage client employees across regions. In this role you will resolve cases, enter data, and collaborate with clients to optimize benefits delivery.

You’ll work with MS Excel, Benifex/SAP HR, and various reporting tools, supporting process design and QA while ensuring high-quality customer experiences and timely issue resolution.