Senior Benefit Programs Specialist: Eligibility & QC

Virginia-Department-of-Social-Service; Bristol (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Virginia Department of Social Services is seeking an experienced Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews in public assistance programs such as SNAP, Medicaid, and TANF. The role requires handling complex cases independently, with supervision for the most complex situations.

Responsibilities include monitoring program efficacy, preparing reports, and serving as a resource for staff and clients regarding program eligibility and

Qualifications

• Must have at least three years experience as a Benefit Programs Specialist in Virginia with increasing job responsibilities.
• High school diploma or equivalent with related work experience in benefit programs.

Responsibilities

• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports.
• Reviews cases for correctness and identifies errors or problems in caseloads.
• Provides statistical data; interviews clients with questionable or fraudulent statements and determines eligibility.
• Maintains records, prepares reports and submits summaries as required.
• Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements.

Skills

Analytical thinking

Interviewing techniques

Public assistance knowledge

Data interpretation

Education

High school diploma

Tools

Office software

Job description

Virginia Department of Social Services is seeking an experienced Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews in public assistance programs such as SNAP, Medicaid, and TANF. The role requires handling complex cases independently, with supervision for the most complex situations.

Responsibilities include monitoring program efficacy, preparing reports, and serving as a resource for staff and clients regarding program eligibility and