Senior Eligibility & Benefit Programs Specialist

Virginia-Department-of-Social-Service; Franklin (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Virginia Department of Social Services seeks a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews for public assistance programs. The role requires independent work within guidelines, with complex cases escalated to supervision as needed.

The incumbent will handle case reviews, prepare reports, and participate in outreach and staff mentoring while ensuring accurate benefits determinations and adherence to policies.

Qualifications

• Knowledge of public assistance programs and eligibility determination.
• Experience with interviewing techniques and data collection.
• Proficiency in operating a personal computer and standard office software.

Responsibilities

• Contacts vendors for services and ensures payments to restore or continue services.
• Monitors program efficacy and prepares reports (seasonal, quarterly, yearly).
• Reviews cases for accuracy and eligibility; supports staff with complex cases.

Skills

Public assistance knowledge

Interviews

PC skills

Tools

Office software

Job description

Virginia Department of Social Services seeks a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews for public assistance programs. The role requires independent work within guidelines, with complex cases escalated to supervision as needed.

The incumbent will handle case reviews, prepare reports, and participate in outreach and staff mentoring while ensuring accurate benefits determinations and adherence to policies.