Senior Benefit Programs Specialist

Virginia-Department-of-Social-Service; Virginia (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

Virginia Department of Social Services in Richmond seeks a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control across public assistance programs. This role requires independent work within established guidelines and collaboration with supervisors on complex cases.

Candidates should demonstrate strong knowledge of program policies, data analysis, and effective communication with a wide range of stakeholders, including clients, courts, and agencies.

Qualifications

• Extensive knowledge of public assistance programs and eligibility determination processes.
• Ability to interpret laws, policies, and procedures related to public assistance.
• Strong data analysis, reporting, and communication skills.

Responsibilities

• Contacts vendors for services and ensures payments to restore or continue services.
• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports.
• Participates on task forces, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
• Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee.
• Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility.
• Documents data and information gathered and compare findings with established guidelines of program eligibility.
• Prepares reports regarding quality control and makes recommendations to the supervisor.
• Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed.
• Carries a caseload of clients receiving public assistance that involve complex issues.
• Maintains records, prepares reports, and submits summaries and information as required.

Skills

PC operation

Office software

Job description

Virginia Department of Social Services in Richmond seeks a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control across public assistance programs. This role requires independent work within established guidelines and collaboration with supervisors on complex cases.

Candidates should demonstrate strong knowledge of program policies, data analysis, and effective communication with a wide range of stakeholders, including clients, courts, and agencies.