Senior Benefit Programs Specialist

Virginia Department of Social Services; Alabama; On-site; USD 52,000 - 68,000; Full time

Job summary

Virginia Department of Social Services in Alabama seeks a Benefit Programs Specialist III to conduct advanced eligibility determinations for public assistance programs. You will work independently under guidelines, handling complex cases and providing guidance when needed.

The role involves reviewing cases for accuracy, generating reports, and communicating program rules to applicants and partners. You will support quality control and mentor junior staff as part of strategic program delivery.

Qualifications

• Working knowledge of public service practices and eligibility rules.
• Strong PC skills and familiarity with agency software.
• Excellent written and oral communication with diverse stakeholders.
• Ability to interpret policies and make independent decisions in complex cases.

Responsibilities

• Handle advanced eligibility determinations and complex cases.
• Review cases for accuracy and consistency; identify errors and improvements.
• Prepare reports and data to support program budgets and outcomes.
• Explain programs and rights to applicants and partners; provide guidance as needed.

Skills

PC skills

Public speaking

Interviewing

Data gathering

Analytical thinking

Job description

Virginia Department of Social Services in Alabama seeks a Benefit Programs Specialist III to conduct advanced eligibility determinations for public assistance programs. You will work independently under guidelines, handling complex cases and providing guidance when needed.

The role involves reviewing cases for accuracy, generating reports, and communicating program rules to applicants and partners. You will support quality control and mentor junior staff as part of strategic program delivery.