Senior Benefit Programs Specialist

Commonwealth of VA Careers; Franklin (VA); On-site; USD 31,000 - 38,000; Full time

Job summary

Commonwealth of VA Careers is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs. The role involves independent work following established guidelines, with escalation to a supervisor for the most complex cases.

The position requires in-depth knowledge of laws, policies, and procedures, along with strong data analysis and communication skills to interact with applicants and other stakeholders.

Qualifications

• Extensive knowledge of public assistance programs and policies.
• Ability to determine eligibility and perform quality control checks.
• Strong communication and data interpretation skills.

Responsibilities

• Conduct initial and ongoing eligibility determinations requiring advanced program knowledge.
• Review cases for accuracy and uniformity; refer complex issues to supervisor.
• Prepare reports and explain programs, rights, and responsibilities to applicants.

Skills

Public assistance knowledge

Interviewing techniques

Analytical thinking

Communication skills

Education

Related bachelor’s degree or equivalent

Tools

Office software

Data management systems

Job description

Commonwealth of VA Careers is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs. The role involves independent work following established guidelines, with escalation to a supervisor for the most complex cases.

The position requires in-depth knowledge of laws, policies, and procedures, along with strong data analysis and communication skills to interact with applicants and other stakeholders.