Senior Benefit Implementation Lead

CVS Health; Washington (District of Columbia); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Project Manager to lead all aspects of Self-funded New Business Client implementations in Washington, DC. You will partner with internal and external stakeholders to address issues, serve as the single point of contact, and develop strategies that align with client expectations while protecting systems and operations.

This full-time role requires collaboration, negotiation, and meticulous delivery of project milestones.

Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Directs all aspects of customer benefit plan implementation for Self-funded New Business Clients.
• Partners with internal and external stakeholders to address critical implementation issues ensuring expectations are satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation tasks.
• Develops and executes implementation strategy aligned with customer expectations.
• Ensures strategy is administered in accordance with performance guarantees.
• Engages team members to follow through on responsibilities.
• Evaluates impact of customer exceptions and develops alternatives to satisfy client needs while minimizing operational impact.
• Solicits and assesses feedback to improve continuous quality in implementation processes.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Organization

Prioritization

Education

High School diploma/GED

Associate's degree (preferred)

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a Senior Project Manager to lead all aspects of Self-funded New Business Client implementations in Washington, DC. You will partner with internal and external stakeholders to address issues, serve as the single point of contact, and develop strategies that align with client expectations while protecting systems and operations.

This full-time role requires collaboration, negotiation, and meticulous delivery of project milestones.