Senior Banquet Server & Guest Experience Lead

Auberge Collection; Park City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

The Lodge at Blue Sky, Auberge Resorts Collection, located near Park City, Utah, invites guests to experience luxury hospitality with attentive, personalized service. We are seeking a Banquet Server to support events and lead guest interactions.

You will collaborate with banquet managers, assist in pre-event briefings, manage serving staff during events, handle guest questions, and ensure cleanliness and safety while delivering memorable dining experiences.

Qualifications

• Adhere to timelines for event set-ups.
• Ability to work well under pressure.
• Follow instructions accurately (verbal & written).
• Strong attention to detail.
• Minimum 2 years of server experience.
• Leadership experience preferred.
• Flexible schedule incl. weekends/holidays.
• Must meet minimum alcohol server age.
• Obtain state/local certifications (food handler, alcohol) as applicable.

Responsibilities

• Collaborate with Banquet Manager and Event Managers to understand event requirements, including guest count, menu selections and special events.
• Assist Banquet Manager in pre-event meetings.
• Assist in managing the workflow of the serving staff during the event.
• Provide guidance and support to resolve any issues or challenges that arise during the event.
• Welcome and acknowledge each guest with a friendly greeting, using the guest's name when possible.
• Maintain presentation and service standards for food and beverages.
• Anticipate guests' needs and preferences and act on them when possible.
• Thank guests and provide a fond farewell.
• Address guest questions and requests using brand or property processes to resolve issues and build trust.
• Maintain cleanliness of work areas and adhere to clean-as-you-go procedures.
• Communicate dietary needs to the kitchen.
• Set tables according to event standards and service style.
• Follow procedures for serving alcohol.
• Record transactions and process payments, including gratuity.
• Comply with safety policies and security procedures.
• Complete closing duties and restock items.

Skills

Server experience

Attention to detail

Under pressure

Follow instructions

Leadership

Flexible schedule

Job description

The Lodge at Blue Sky, Auberge Resorts Collection, located near Park City, Utah, invites guests to experience luxury hospitality with attentive, personalized service. We are seeking a Banquet Server to support events and lead guest interactions.

You will collaborate with banquet managers, assist in pre-event briefings, manage serving staff during events, handle guest questions, and ensure cleanliness and safety while delivering memorable dining experiences.