Staff Software Engineer, AI-Driven CX Orchestration

Databricks Inc.; Mountain View (CA); On-site; USD 190,000 - 261,000; Full time

Job summary

Databricks in Mountain View, CA is seeking a Staff Technical Lead for Customer Experience Intelligence to architect and deliver our AI-native workflow platform. You will shape the backend, scale across domains, and ensure reliability and observability for production-grade automation.

You will lead cross-functional teams, mentor engineers, and raise the engineering bar in line with Databricks standards as the product expands into IT, Security, Legal, Marketing, and other knowledge-work workflows.

Qualifications

• BS or higher in Computer Science or a related field.
• Technical leadership experience in large projects, including automation tooling, distributed systems, and APIs.
• Extensive full stack development experience.
• Proven success designing and deploying production‑grade automation in complex technical environments.
• Hands‑on experience with ML‑assisted systems, decision support, or agentic automation.
• Deep familiarity with distributed data platforms, developer tooling, and large‑scale infrastructure systems.
• Strong understanding of multi‑cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Responsibilities

• Architect the Agentic Ecosystem: contribute to technical vision, core infra, and backend architecture for Databricks’ Enterprise Agentic Framework.
• Scale across domains: build a modular, multi-tenant agent platform initially for Customer Support, expandable to IT, Security, Compliance, Marketing, HR and more.
• Engineered reliability: drive rapid backend development while upholding quality, safety, throughput, and reliability standards.
• Orchestrate complex workflows: design state-machine and agentic workflows from human-in-the-loop to automated execution.
• Observability: implement backend tracing, logging, transparency, and safe execution with rollback for critical AI decisions.
• Cross-functional leadership: liaise between CXI, Product, Platform Engineering, and stakeholders to unblock dependencies and align roadmaps.
• Raise the bar: maintain high engineering standards for backend code quality and system performance.
• Mentor and cultivate: mentor engineers and SMEs across Software, Support, and internal operations.

Skills

Technical leadership

Full stack development

Automation tooling

ML-assisted systems

Distributed data platforms

Multi-cloud environments

Security & privacy

Education

BS in Computer Science

Job description

Databricks in Mountain View, CA is seeking a Staff Technical Lead for Customer Experience Intelligence to architect and deliver our AI-native workflow platform. You will shape the backend, scale across domains, and ensure reliability and observability for production-grade automation.

You will lead cross-functional teams, mentor engineers, and raise the engineering bar in line with Databricks standards as the product expands into IT, Security, Legal, Marketing, and other knowledge-work workflows.