Staff Software Engineer, AI-Driven CX Platform

Databricks Inc.; Mountain View (CA); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks in Mountain View operates a world-class AI-native platform for Customer Experience Intelligence. The Staff Software Engineer will architect and deliver the CXI workflow platform that orchestrates AI agents, humans, and enterprise tools into end-to-end operations.

You will contribute to the technical vision across domains and drive reliable, scalable backend systems. The role emphasizes cross-functional leadership, mentoring, and high engineering standards to enable rapid, safe

Qualifications

• BS or higher degree in Computer Science or related field.
• Extensive backend development experience at scale.
• Proven experience with microservices and robust APIs.
• Familiarity with multi-cloud and data privacy constraints.

Responsibilities

• Architect the vertical, multi-tenant Agentic Framework.
• Scale the platform across multiple domains like IT, Security, and HR.
• Drive reliable backend systems with strong observability.
• Design state-machines and agentic workflows from human-in-the-loop to automation.
• Lead cross-functional teams and mentor engineers.

Skills

Backend development

Distributed systems

ML-assisted backend

LLM orchestration

Education

BS in Computer Science

Job description

Databricks in Mountain View operates a world-class AI-native platform for Customer Experience Intelligence. The Staff Software Engineer will architect and deliver the CXI workflow platform that orchestrates AI agents, humans, and enterprise tools into end-to-end operations.

You will contribute to the technical vision across domains and drive reliable, scalable backend systems. The role emphasizes cross-functional leadership, mentoring, and high engineering standards to enable rapid, safe