Staff Software Engineer - AI-Native CXI Platform

Databricks Inc.; San Francisco (CA); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks is seeking a Staff Software Engineer for Customer Experience Intelligence (CXI) to architect and deliver an AI-native vertical workflow platform. You will lead design of the Agentic Ecosystem, orchestrating AI agents, humans, and enterprise tools into end-to-end workflows across domains like IT, Security, Legal, and Marketing.

The role emphasizes backend architecture, state-machines, and scalable, reliable systems with strong observability and cross-functional leadership.

Qualifications

• Backend development experience designing high-throughput production systems.
• Experience deploying enterprise-grade backend infrastructure and APIs.
• Familiarity with multi-cloud environments and data security constraints.

Responsibilities

• Architect the Agentic Ecosystem and core backend infrastructure for the CXI platform.
• Scale the agent-centric platform across multiple domains, starting with Customer Support.
• Drive reliable backend development with emphasis on quality, throughput, and safety.

Skills

Backend development

Distributed systems

LLM orchestration

Multi-cloud (AWS/Azure/GCP)

Education

BS or higher in CS or related field

Tools

AWS

Azure

GCP

Job description

Databricks is seeking a Staff Software Engineer for Customer Experience Intelligence (CXI) to architect and deliver an AI-native vertical workflow platform. You will lead design of the Agentic Ecosystem, orchestrating AI agents, humans, and enterprise tools into end-to-end workflows across domains like IT, Security, Legal, and Marketing.

The role emphasizes backend architecture, state-machines, and scalable, reliable systems with strong observability and cross-functional leadership.