Senior Software Engineer, AI-Driven CXI Platform

Databricks Inc.; San Francisco (CA); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks Inc. is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform that orchestrates agents, humans, and enterprise tools.

You will drive backend architecture, ensure reliability, mentor engineers, and partner with CXI, Product, Platform Engineering, and business stakeholders to scale across domains like IT, Security, Compliance, Marketing, HR, and Legal.

Qualifications

• BS or higher in Computer Science or related field.
• Experience in large projects with automation tooling and distributed systems.
• Extensive full stack development experience; APIs.
• Hands-on with ML-assisted systems or agentic automation.

Responsibilities

• Architect and deliver Databricks' AI-native vertical workflow platform.
• Design state-machine and agentic workflows for automation across domains.
• Drive backend development with a focus on reliability, safety, and throughput.
• Mentor engineers and coordinate with CXI, Product, Platform Engineering and stakeholders.

Skills

Automation tooling

Distributed systems

APIs

Full stack development

ML-assisted systems

Multi-cloud (AWS Azure GCP)

Education

BS in Computer Science

Job description

Databricks Inc. is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform that orchestrates agents, humans, and enterprise tools.

You will drive backend architecture, ensure reliability, mentor engineers, and partner with CXI, Product, Platform Engineering, and business stakeholders to scale across domains like IT, Security, Compliance, Marketing, HR, and Legal.