Senior Software Engineer, AI-Driven CXI Platform

Databricks Inc.; Mountain View (CA); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. The CXI team builds intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end workflows.

This role involves collaborating across IT, Security, Legal, Marketing, and other domains. You will mentor engineers, set a high engineering bar, and drive backend reliability and observability.

Qualifications

• BS or higher degree in Computer Science or a related field.
• Experience in large projects including automation tooling, distributed systems, and APIs
• Extensive full stack development experience
• Proven success designing and deploying production‑grade automation in complex technical environments
• Hands-on experience with ML-assisted systems, decision support, or agentic automation
• Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Responsibilities

• Architect the Agentic Ecosystem: contribute to technical vision, core infrastructure, and backend architecture for the Enterprise Agentic Framework.
• Scale across domains: build a vertical modular, multi-tenant agent platform initialised for Customer Support, expandable to IT, Security, Compliance, Marketing, HR and other workflows.
• Engineered Reliability: drive rapid backend development while maintaining quality, safety, throughput, and reliability.
• Orchestrate Complex Workflows: design state-machine and agentic workflows from human-in-the-loop to full automation.
• Enterprise-Grade Observability: implement backend tracing, logging, transparency, and safe execution including instant rollback.
• Cross-Functional Leadership: liaison between CXI, Product, Platform Engineering and stakeholders to unblock dependencies.
• Raise the Bar: maintain high engineering standards for backend code quality, performance, and maintainability.
• Mentor and Cultivate: mentor engineers and SMEs across Software, Support, and internal operations teams.

Skills

Automation tooling

Distributed systems

APIs

Full stack development

ML-assisted systems

Multi-cloud environments

Security & compliance

Education

BS in Computer Science

Job description

Databricks is seeking a Sr. Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. The CXI team builds intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end workflows.

This role involves collaborating across IT, Security, Legal, Marketing, and other domains. You will mentor engineers, set a high engineering bar, and drive backend reliability and observability.