Senior Avionics & Customer Support Engineer

Textron Inc.; Wichita (KS); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Textron Aviation Inc. in Wichita, Kansas, is seeking an experienced Engineer Customer Svc-Sr to support pistons team. You will provide technical assistance to aircraft operators and coordinate between customers, Marketing and Engineering/Manufacturing to prepare proposals and problem summaries.

The role emphasizes responding to field questions, organizing technical data, and maintaining a technical file of product improvements. Travel may be required to service centers and conferences.

Qualifications

• 7 years of relative aircraft maintenance experience with A&P license
• 7 years of relative aircraft maintenance experience 2-year technical degree required
• 9 years of relative aircraft maintenance experience as an Avionics Technician or similar role
• Bachelor’s degree required with 5 years of experience in aircraft structural repair, customer support, or related aircraft maintenance experience

Responsibilities

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
• Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
• Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
• Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
• When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
• Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
• Prepares and presents technical program for operators conferences and technical seminars
• Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

Skills

Aircraft maintenance

Avionics knowledge

Diagnostics

Electrical systems

Mechanical systems

Communication skills

Education

A&P license

2-year technical degree

Bachelor’s degree in related field

5+ years aircraft maintenance experience

Job description

Textron Aviation Inc. in Wichita, Kansas, is seeking an experienced Engineer Customer Svc-Sr to support pistons team. You will provide technical assistance to aircraft operators and coordinate between customers, Marketing and Engineering/Manufacturing to prepare proposals and problem summaries.

The role emphasizes responding to field questions, organizing technical data, and maintaining a technical file of product improvements. Travel may be required to service centers and conferences.