Aviation Technical Support Engineer

Textron Aviation; Wichita (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

Textron Aviation in Wichita, KS seeks an Engineer Customer Service - Turboprop Team to provide technical assistance to customers, coordinate between marketing, engineering, and manufacturing, and prepare technical proposals for field issues. Preference is for candidates in or willing to relocate to Wichita, KS area.

The role involves on-site support at Textron service centers, on-site investigations, and coordination of quality improvements while delivering technical programs for operators’

Qualifications

• Aircraft maintenance experience with avionic knowledge and mechanical/electrical systems.
• Strong written and verbal communication skills for reports and coordination.
• Willingness to travel occasionally and support across locations.

Responsibilities

• Responds to phone and email questions about maintaining and operating Textron Aviation aircraft.
• Prepares technical data and problem summaries for internal teams.
• Maintains technical files for product improvements and changes.
• Analyses discrepancy reports and coordinates corrective actions.
• Acts as liaison between customer and Textron Aviation on issues.
• Provides on-site assistance during investigations when needed.
• Participates in audits of training curriculum to ensure up-to-date data.
• Prepares and presents technical programs for operator conferences and seminars.
• Coordinates with Supplier Quality to maximize reliability of installed equipment.

Skills

Customer service

Communication

Teamwork

Self-motivated

Travel flexibility

Education

4 years of relative aircraft maintenance experience A&P license

4 years of relative aircraft maintenance experience 2-year technical degree

6 years of avionics technician experience

Bachelor’s degree with 2 years of related experience

Tools

None

Job description

Textron Aviation in Wichita, KS seeks an Engineer Customer Service - Turboprop Team to provide technical assistance to customers, coordinate between marketing, engineering, and manufacturing, and prepare technical proposals for field issues. Preference is for candidates in or willing to relocate to Wichita, KS area.

The role involves on-site support at Textron service centers, on-site investigations, and coordination of quality improvements while delivering technical programs for operators’